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Unlimited helpdesk and on-site support

- Fixed fee per user per month
- Simplify budgeting, no unexpected invoices
- Proactive service

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Support Options

Below is a comparison of our support options. It is intended as an overview to help you decide which option will best meet your needs. Full details of the terms and conditions for Support Packages and Managed Services Agreements can be provided upon request.

Support	Unlimited support for hardware under warranty and licensed software at a flat-rate fee based on the number of users.
Budgeting	No unexpected bills. Much more control over the IT budget.
Contract Length	6, 12 or 24 month contract.
Service Level Agreement	Response within 1-4 hours depending on issue.
Server Monitoring	Continuous monitoring.
Disaster Recovery	However long it may take for the server or workstation to be restored, providing it is under manufacturer’s warranty, you will incur no extra labour costs.