Reporting

MR ICT believe that an important part of providing IT support is keeping customers informed about the work we do for them. With the help of Microsoft Dynamics CRM, MR ICT record all work carried out for customers. This information is then compiled into a monthly report which customers receive with their invoice. The report includes:

• Work Carried Out
  Description of the task completed
  Place, date, time and duration of task
  Name of technician who completed the task.
  
  
• Health Check Report
  Customers who have taken out a Support Package or Managed Services Agreement also receive a Health Check Report.