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- Fixed fee per user per month
- Simplify budgeting, no unexpected invoices
- Proactive service
IT Support
Whether your server is down and the entire office is at a standstill, or you simply can't send an email, MR ICT can help. Our friendly and responsive Help Desk Technicians can resolve your problems by phone or by connecting directly to your computer. In the event that the problem cannot be fixed remotely, our experienced Microsoft Certified Technicians will be ready to resolve the problem on site.
Managed Services Agreement
For our most comprehensive service, giving you piece of mind and a predictable IT budget, you pay a fixed fee each month to cover all your IT support requirements. This includes unlimited use of our help desk, continuous monitoring of systems, monthly health check, disaster recovery and pro-active support.
| Support | Unlimited support for hardware under warranty and licensed software at a flat-rate fee based on the number of users. |
|---|---|
| Budgeting | No unexpected bills. Much more control over the IT budget. |
| Contract Length | 6, 12 or 24 month contract. |
| Service Level Agreement | Response within 1-4 hours depending on issue. |
| Server Monitoring | Continuous monitoring. |
| Disaster Recovery | However long it may take for the server or workstation to be restored, providing it is under manufacturer’s warranty, you will incur no extra labour costs. |
For further details about our IT support please use the links on the left or contact us.