ICT Technician

Job Description

You will work within a team of technicians supporting small businesses. Examples of tasks to be carried out could include:

• Taking calls from clients and troubleshooting their issues remotely and on site
• Setting up new computers and user accounts
• Dealing with business critical issue on Windows servers
• Carrying out proactive health checks at customer's sites
• Discussing requirements with customers and producing specifications and quotations

This is not an exhaustive list of tasks and it will be expected that the employee will carry out other IT related tasks as well as the necessary administration to record his/her work as required. After experience has been gained and relationships built with customers the opportunity to work as a Technical Account Manager may arise.

Technical Specification

You will be required to possess a broad range of skills that will assist you in learning new technologies and methods quickly. You will ideally have relevant experience gained from working in the field.

The ideal candidate will be able to demonstrate some experience, understanding and knowledge in the following areas:

• Microsoft Active Directory
• Microsoft Exchange 2003/2007
• Windows Server 2003, 2008 networks with Windows XP, Vista and Windows 7 clients
• Microsoft Small Business Server 2003, 2008
• Microsoft Office Suite, especially Outlook
• Understanding of TCP/IP and networking technologies

Any Microsoft qualifications, such as MCP, MCDST, MCSA, MCSE, MCTS, MCITP would be extremely beneficial

Personal Specification

The ideal candidate will be able to demonstrate the following skills, attributes and experience:

• An intelligent self-starter with the ability to work on their own initiative to solve problems
• A fast learner with the ability to be able to pick up new skills quickly
• Enthusiasm for IT and ambition to progress their career
• Must be flexible and work as part of a team
• Strong interpersonal and communication skills
• Strong problem diagnosis skills
• Ability to effectively pass on knowledge to other people
• Full UK driving licence

Working Hours

Working hours will be Monday to Friday 8:30 - 17:00 or 9:00 - 17:30 depending on shift rota. One weekend in four will be on emergency cover, although call outs are extremely rare.

Salary

£16,000-£20,000 depending on experience, per annum, paid monthly.

Training and Professional Development

As a Microsoft Gold Certified Partner, MR ICT values Microsoft Certifications highly. The employee will be supported through achievement of Microsoft Certifications relevant to their role. Training courses will be offered when needs arise, either in the form of self-paced online learning or classroom based study.

Transport

Own transport is an essential requirement for the post as you will need to visit client sites.

Please email covering letter and CV to vacancies@mrict.co.uk